Managing Disagreements

Managing internal disputes within a third sector organisation requires a proactive and structured approach to ensure governance remains strong and the organisation stays focused on its purposes. Disputes among trustees can arise from differences in perspective, strategic priorities, or personal dynamics. The key to effective resolution is early intervention—acknowledging concerns before they escalate and impact decision-making. Open communication is essential; charity trustees should feel confident expressing their views in a respectful and constructive manner.

Governance framework

A clear governance framework ensures disputes are addressed fairly and efficiently. A well-drafted trustee Code of Conduct can outline expectations for behaviour and decision-making, helping prevent unnecessary conflicts. Additionally, having a documented dispute resolution policy provides trustees with a structured process to follow when disagreements arise.

Sometimes, internal discussions alone may not resolve conflicts. In such cases, mediation and facilitation can be valuable. Independent mediators or governance advisors can help trustees navigate tensions and find common ground. Scottish Mediation have developed a The Scottish Mediation Third Sector Project which provides support and low cost mediation tailored to the needs of the sector.

Leadership plays a crucial role in maintaining board cohesion. The chair has a duty to ensure meetings remain productive, fostering a culture of collaboration rather than division. Charity trustees should be reminded of their shared commitment to the charity’s purpose, and their duty to always act in the best interests of the charity, encouraging alignment on key issues.

Finally, if disputes become unmanageable, external support may be necessary. Trustees can seek advice from governance bodies like SCVO or other experienced professionals who specialize in charity operations. These resources can help trustees resolve disputes while keeping the charity’s mission at the forefront of discussions. By approaching disagreements with professionalism, integrity, and structured resolution processes, trustees can ensure their charity remains resilient and well-governed, allowing them to focus on their shared vision for positive impact.

Further resources and links

Scottish Mediation The Scottish Mediation Third Sector Project

Argyll & Bute TSI - Conflict management

SCVO’s Mediation page

For further free, well-informed information, find your local Third Sector Interface (TSI) at the directory page here